Support Tickets
Built-in ticketing system for issue reporting and resolution tracking.
Last updated April 17, 2026
The Support module provides a ticket-based communication system. Users create tickets with categories and priorities. Admins manage, respond to, and resolve tickets.
Creating a Ticket
- Navigate to Support > Create Ticket
- Enter Title — brief issue description
- Select Category: Server, Notifications, Maps, Billing, Installation, or Other
- Select Priority: Low, Medium, or High
- Enter Message — detailed description
- Attach files if needed (max 5 files, 5 MB each — PDF, JPG, PNG, DOC, DOCX, ZIP)
- Click Submit
Ticket Status Flow
Open → In Progress → Closed. Replying to a closed ticket reopens it to In Progress.
Features
- Threaded conversation per ticket
- File attachments on create and reply
- Status management by admins
- Search and filter by status (All, Open, In Progress, Closed)
- Tickets can be created from the User detail page