Open VTS Complete Platform TrainingIntermediate
Lesson 9 of 15
Understand the Superadmin Support System
3 minWatch on YouTube
Summary
Learn how the Support section works inside the Open VTS Superadmin panel. This lesson explains how to view support tickets, create a new ticket, select categories and priorities, reply to ticket conversations, attach files, and update ticket status.
What you'll learn
- Understand the purpose of the Superadmin Support section
- Learn how to view and filter support tickets by status
- Learn how to create a new support ticket for an administrator
- Understand ticket categories, priority levels, messages, and attachments
- Learn how to reply to tickets and update their status as open, in progress, or closed